Refund & Return Policy
At S.L.C. FATHER AND SONS MULTI-SERVICES LLC, we value our customers and strive to ensure satisfaction with every purchase. Our Refund & Return Policy is designed to provide clarity and fairness while maintaining a high standard of service.
1. Returns
We accept returns on eligible products within a reasonable time frame from the date of delivery. To qualify for a return, the item must be unused, in its original condition, and include all packaging, tags, or accessories (if applicable).
Please ensure the product is returned with proof of purchase or order confirmation.
2. Refunds
Once we receive and inspect the returned item, we will notify you regarding the status of your refund. Approved refunds will be processed using the original payment method within a standard processing period. Some payment providers may take additional time to reflect the refund.
3. Non-Returnable / Non-Refundable Items
Certain products or services may not be eligible for return or refund due to hygiene, customization, or other specific conditions. In such cases, eligibility will be clearly mentioned before purchase or delivery.
4. Exchanges
If you wish to exchange an item for a different size, color, or model (where applicable), please contact our support team within the return period. Exchanges are subject to availability.
5. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please notify us immediately. We will arrange for inspection and, if confirmed, offer a replacement or refund at no additional cost.
6. Cancellation Policy
Orders may be canceled prior to shipment or service initiation. Once processing or delivery has begun, cancellation requests may not be accommodated.
7. Contact Us
For any return, refund, or exchange inquiries, please reach out to our customer service team:
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